Comments on Customer Service

In a world where Business Retention and Expansion programs can make or break the success of a community, we have found that the ExecutivePulse system is the best electronic tools to help us accomplish our business intelligence gathering.

ExecutivePulse eliminates the guess work and allows us to focus clearly on what our local businesses need. Our "To do" list of business services is accurate, fresh and on top of assisting our businesses with their barriers and challenges to growth, because of the E-Pulse systems.

It is a must have for any professional organization that is focusing on a state of the art Business Retention and Expansion.

The BusinessFirst! For A Greater Dayton Region business retention and expansion program began in 1999. The program has grown from 14 communities to 30 and is now a multi-county initiative. Thousands of companies have been visited and positively impacted by the services provided by the BusinessFirst! team.

From the inception of the BusinessFirst! Program, ExecutivePulse has been there to help us achieve our goals in the Greater Dayton Region. Through knowledge gained from the ExecutivePulse platform, we have significantly increased regional collaboration and created a more cohesive team as our partner organizations work to help companies stay, grow and thrive in our region.

ExecutivePulse espouses that a good retention program is "everything about the customer." They put a heavy emphasis on customer service...they don't just talk about it - their entire team demonstrates it day in and day out. Their passion for customer service has inspired our team and program as we work with our customers in "growing" the Dayton Region.

The Charlotte Chamber has been very satisfied with our relationship with ExecutivePulse. We have been using their services for around four years now and have found them to be totally customer focused. We have been amazed with the amount of service after the sale that we have received. Not only is their product the best that we could find on the market and the most affordable, it is the most flexible. When we have needed to tweak the system to our own particular needs, ExecutivePulse has been right there to assist us. I could not ask for a better partner.

This region made the right decision in switching to the ExecutivePulse software for business expansion and retention. In particular, the technical support in adapting the system to our special needs and interests has been outstanding. The continuing software updates make it even more useful and flexible.

We have found ExecutivePulse to be an invaluable tool in our efforts to help retain local businesses and encourage their expansion through the Montana BEAR Program. The ExecutivePulse team have been exceptionally easy to work with and exceedingly responsive to our needs.

Analysis of data through ExecutivePulse is easy; data analysis has proven extremely useful on many fronts including helping us to effectively influence Montana’s legislative process. During the last Legislature, data from the ExecutivePulse system was used to demonstrate a measurable need for incumbent worker training dollars for Montana’s small businesses. As a result, legislation was passed and more than $500,000 per year has been made available for incumbent worker training projects for small businesses.

We look forward to continuing to work with the folks at ExecutivePulse in the years ahead; we highly recommend the ExecutivePulse program and staff to economic developers across the county.

The ExecutivePulse Database has allowed the Greater Akron Chamber to build a retention and expansion program that has successfully targeted geographic, entrepreneurial and industry clusters. The software has been user friendly, and it has evolved along with our program. The support that the company provides - at all levels - is second to none.

The ExecutivePulse platform provides the 16 partners in the Metro Pulse Program with a digital filing cabinet for their business retention clients. For as much as the software provides in the way of information capture and communications, it is incredibly intuitive and easy to use. Any time I’ve ever had a question their technical staff has been nothing short of exceedingly responsive and helpful.